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...I suppose he died shortly after his cousin, Chivalry.
I was feeling some type of way on Thursday afternoon. With a government shutdown looming and spending two and half hours in traffic just to think about it, I wasn't in the best of moods. As I pulled into the Wendy's drivethru to pick up the nugget meal I promised for MJ, I didn't care whether the employees were kind and courteous or not.
After ordering and paying at the first window, I pulled up to the second where I was met with a smiling face. The young lady was showing all her pearly whites and kept that smile on her face as she talked to me and handed me the goods. I bid her a great day with a reciprocal smile but as I pulled away I thought to myself, "What the hell is she so happy about?"
And then I thought again about the fact that what I had just experienced is a rarity nowadays. Though I know from first hand experience, it's not always easy, everyone that works in the line of customer service should offer service with a smile. Thinking about the fact that the lady had been so nice to me, I was able to forget all about the mood that the D.C. traffic had put me in.
After nugget meal delivery, I ventured off to Walmart for fruit, shampoo, a giant coloring book and yet another set of crayons for MJ. After picking up everything I needed, I walked the isles of stationary, childrens books and school supplies but I was unable to find the jumbo crayons and a giant coloring book. Just as I turned the corner of the last isle of the children's section, I ran into an associate--an older man who was just...standing there.
"Excuse me, sir," I said. "Would you be able to help me find where the jumbo crayons are located?"
As I spoke he stared at me, his face contorted, as if I were speaking Portugese.
"I don't know. Probably up these isles somewhere, check by the books and other toys," he replied as he brushed past me.
I turned to face him as he walked off and I said, "I looked there and they weren't there. I've been up and down each one of these isles."
As he continued to walk, he pointed somewhere off to the right and said "Well, check stationary," and as he disappeared around the corner, I said loud enough for him to hear, "Alrighty then, no thanks for your help."
I walked off to check the isles again, and I said to myself, "Just as I thought, customer service is dead."
This is something that Chief and I discuss all the time that there is a serious problem in the world of customer service.
Why is it this way now?
Why is it that when people are super nice to use, we're taken aback and suprised?
When did attitudes, sucking teeth and twisted faces become the norm for customer service?
Will it ever stop?